Terms and Conditions

These terms are an agreement between you and NEXTBOTSOLUTIONS, S.A.S. de C.V., a company registered in El Salvador under NIT 0624-250626-102-9, with registered address at Avenida 3, Casa 43 E, Ciudad Dorada, Km 14 y medio Carretera a Comalapa, Santo Tomás, Distrito de Santo Tomás, Municipio de San Salvador Sur, El Salvador.

They apply to the website at https://www.nextbotsolution.com, to our WhatsApp assistant, and to any message you exchange with us through either. By using them you accept these terms. If you do not accept them, please do not use our services.

You must be at least 18 years old, or the age of majority where you live, to contact us, to message the assistant, or to book an appointment.

By using our services you confirm that you meet that requirement and that the information you give us is accurate and your own.

Our assistant answers common questions and manages appointments over WhatsApp. It runs automatically, and a member of our team can take over the conversation at any time.

We message you only where you have given us permission, which you do by starting a conversation with us on WhatsApp, by submitting a form that says you will receive WhatsApp messages, or by giving us your number and your agreement in writing or in person. We keep a record of when and how that permission was given.

We send two kinds of message. Service messages relate to something you asked for: answers to your questions, appointment confirmations, reminders, and changes. Promotional messages tell you about offers or news, and we send those only if you have separately agreed to receive them.

You can withdraw permission at any time by replying STOP or BAJA to any message, by emailing us, or by blocking our number. We act on it promptly, though we may still send the service messages needed to complete an appointment you have already booked.

How often we message you depends on your own activity. WhatsApp does not charge you to receive our messages, but your mobile carrier's data charges may apply.

Delivery depends on WhatsApp, on the messaging gateway we use, and on your network. We cannot guarantee that every message arrives, or that it arrives on time. Your use of WhatsApp is also governed by WhatsApp's own terms of service and privacy policy, and we are not responsible for the platform's availability or behaviour.

You can ask the assistant to book, move, confirm, or cancel an appointment. It works within our published opening hours and the time slots we have available.

A request is not an appointment. Your booking exists only once the assistant, or a member of our team, sends you an explicit confirmation. If you do not receive one, assume the appointment was not made and ask us.

All times are given in El Salvador time unless we say otherwise. Please tell us as early as you can if you cannot attend, so we can offer the slot to someone else.

We may need to move or cancel an appointment. If that happens we will contact you and offer an alternative.

Nothing the assistant says, and nothing published on this website, is medical, legal, financial, or other professional advice. It is general information and scheduling help, nothing more.

Do not use the assistant in an emergency. If you have a medical emergency, call your local emergency number or go to the nearest emergency department. The assistant is not monitored around the clock and may not reply in time.

Always take decisions that matter with a qualified professional who knows your situation.

The assistant's replies are generated by an artificial intelligence system. Systems of this kind can misread a question, produce information that is incomplete or wrong, and state something incorrect with apparent confidence.

Please check anything important with us before acting on it, and ask for a person whenever you would rather speak to one.

When using our website or messaging us, you agree not to:

• Send unlawful, abusive, threatening, defamatory, obscene, or harassing content
• Impersonate another person or misrepresent who you are or who you act for
• Send spam or malware, or attempt to gain unauthorised access to our systems
• Attempt to manipulate the assistant into behaving outside its intended purpose
• Use our services for any fraudulent or unlawful purpose
• Copy, scrape, or republish our content without our written permission

If you breach this section we may stop replying to you, block your number, and suspend your access to our services.

Everything on https://www.nextbotsolution.com, including text, images, logos, and software, belongs to us or to our licensors and is protected by intellectual property law.

You may read and share our pages as published. You may not reproduce, distribute, or build derivative works from them without our written permission.

Our website and our assistant are provided as they are and as available. We do not promise that they will be uninterrupted, error free, or free of harmful components, and we may change or withdraw any part of them.

Information published on our website is general in nature and may go out of date.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, nor for lost profits, revenue, data, or goodwill, arising from your use of our services or from any failure or delay in delivering a message.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

Where liability can be limited, our total liability to you is limited to the amount you paid us in the 12 months before the claim arose.

You agree to cover any claim, loss, or cost we incur as a result of your breach of these terms or your misuse of our services.

We may update these terms as our services change. The date at the top of the page is always the date of the version you are reading, and continuing to use our services after a change means you accept the updated terms.

These terms are governed by the laws of El Salvador, and the courts of San Salvador, El Salvador have jurisdiction over any dispute arising from them.

This does not take away the protection of any mandatory consumer law in the country where you live. If you are a consumer somewhere else in Latin America, in the United States, or elsewhere, you keep every right your local law gives you that cannot be waived by agreement, including the right to bring proceedings in your local courts where that law provides for it.

If a court finds any part of these terms unenforceable, the rest stays in force.

Questions about these terms can go to:

NEXTBOTSOLUTIONS, S.A.S. de C.V., Avenida 3, Casa 43 E, Ciudad Dorada, Km 14 y medio Carretera a Comalapa, Santo Tomás, Distrito de Santo Tomás, Municipio de San Salvador Sur, El Salvador. NIT 0624-250626-102-9. Email info@nextbotsolution.com. Phone +503 6223 8513.